Shipping policy

Thank you for shopping with Cloudy Clip! We’re committed to providing you with a great shopping experience, and that includes getting your products to you as quickly and efficiently as possible.

 

Processing Time

 

Order processing takes 1-3 business days. This includes verifying the order, quality checks, and packaging. Please note that processing time is separate from the shipping time.

 

Estimated Shipping Times

 

Shipping times vary depending on your location and the product you’ve ordered. Once your order has been processed, the estimated delivery time is:

  • United States: 7-15 business days

  • Canada: 10-20 business days

  • United Kingdom: 8-15 business days

  • Australia & New Zealand: 10-20 business days

  • Europe: 10-20 business days

  • Rest of the World: 15-30 business days

Please be aware that these are estimates. Delays can occasionally occur due to factors outside of our control, such as customs inspections, postal service issues, or severe weather.

 

Shipping Costs

 

Shipping costs are calculated at checkout and are based on your location and the total weight of your order. We occasionally offer free shipping promotions, so be sure to check our website for current deals!

 

Order Tracking

 

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package directly on the carrier’s website. Please allow up to 48 hours for the tracking information to become available.

 

Multiple Shipments

 

Because we source products from multiple suppliers, if you order several different items, they may arrive in separate packages on different days. You will receive a separate tracking number for each package.

 

Incorrect Address

 

It is the customer's responsibility to ensure the shipping address is entered correctly at checkout. We are unable to redirect orders once they have been dispatched. If an order is returned to us due to an incorrect address, you may be responsible for the cost of re-shipping the item.

 

Lost or Damaged Packages

 

While we take every precaution to ensure your order arrives safely, we cannot be held responsible for packages that are lost or damaged in transit. If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim. We will do our best to assist you by providing any necessary information.

 

Contact Us

 

If you have any questions about your order or our shipping policy, please contact us at help@cloudyclip.com. We are here to help!